Terms & Conditions

In these terms, 'us' and 'we' mean Chainsdirect as the retailer and ‘you’ refers to you as the customer. All items purchased from us are subject to the terms & conditions set out here and the additional pages to be found in the Useful Information section of this site. Please ensure you have fully read & understood the terms and conditions before ordering from the website. By placing an order with us you are accepting that you agree with the terms & conditions laid out and are bound by them.

Product Information

We have made every effort to accurately represent the products on this website, but errors can occur and we reserve the right to change the details without notice. The product information includes details which we have sourced from third parties and which we make available free of charge. We have taken reasonable care when selecting those third parties, but we have no control over the information itself and we do not accept any responsibility for its accuracy.

This website also includes 'How To' guides, which provide guidance on certain tasks. These are a basic introduction to certain tasks for those who have not undertaken those tasks before: they are not comprehensive and they may not be suitable in all situations. Whatever the nature of the information, it is provided for general information only and you should not wholly rely on it. The pictures of our products are for illustrative purposes only and the items delivered may be different in detail.

Ordering from Chainsdirect

By placing an order with us on this website or over the telephone the customer agrees to purchase the item(s) in question. Once an order has been placed by the customer a confirmation email will be sent which acknowledges receipt of the order placed. Acceptance of the order takes place when the confirmation email is sent. The contract formed at this point relates to the products listed in the dispatch confirmation email, and we are not obliged to supply any further products (regardless of order time).

We reserve the right to refuse an order. Such refusal may arise from, but is not limited to, us being unable to authorise payment for the order.

All customers purchasing goods from us are required to provide billing and shipping information. This is a short process in which personal information required (see our privacy policy) will be collected in order to process the order quickly & accurately.

When placing an order the customer must ensure that their email address entered is correct & their mail box is in full working order so they are able to receive confirmation emails that are sent once their order has been accepted.

Contracts formed between you and us will be governed according to English Law, and as such, any disputes which may occur shall be subject to the jurisdiction of the English courts.

Price

Every effort is made to ensure that product prices are accurate at all times. We reserve the right to change the prices without notice but any such changes will not affect orders that have already been placed. If the price of an item is reduced after an order is placed the difference will not be refunded.

The price shown per item is the total amount to be paid which includes VAT (unless the item is Zero Rated VAT) and UK postage. Please note however that there is an additional charge for UK Special Delivery and airmail postage to the EU.

Please ensure when purchasing items that you are aware of the total purchase price. The total amount payable, including delivery charge, will be displayed before you place your order. You are responsible for checking prices at the time the order is placed as prices are subject to change without notice.

Payment

Payment in full is required before any items are dispatched. Where a payment has been made by debit or credit card, the card will be debited immediately after the order is accepted. Therefore if any item is subsequently cancelled a refund will be credited back to your account.

By purchasing goods using a debit or credit card, you are confirming that the card being used is yours & that you have no objections to us performing any authorisation checks which we deem necessary.

All debit and credit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery. In addition, in the interests of preventing fraudulent use of debit and credit cards, we reserve the right to validate the names, addresses and other information supplied during the order process against commercially available records (e.g. Electoral Roll data, Credit Reference Services). A third party may also be instructed to complete these checks. By ordering from us you consent to such checks being made.

We may need to contact you by letter, telephone or email to verify details before we are able to process and dispatch your order or we may be unable to accept your order. All information provided to us will be treated in accordance with the Data Protection Act 1998. These measures are taken as extra protection for you, to ensure your online shopping experience with us is as safe and secure as possible.

Registration

By registering as a customer you are confirming that you have read & fully understood these Terms & Conditions. You will then receive many benefits of registration, which include you being able to check the status of your current purchases, view the details of your previous purchases and order new items without having to enter all your details again, thereby personalising your shopping experience with us.

We are committed to maintaining your privacy at all times and will not under any circumstances forward your details onto any third parties; see our Privacy Policy for more information.

Registered customers can un-register by emailing us through our Contact Us page or telephone us on 01283 533 122.

Delivery

All orders received before 3.30pm Monday to Friday will be dispatched the same day. Orders received after this time will be dispatched the next working day.

Most deliveries will be made by Royal Mail, but for larger and heavier items an alternative courier will be used. In such cases, delivery will be attempted according to the terms and conditions of the courier. Any subsequent delivery attempts or refusal is the responsibility of the customer and as such all charges incurred by us will be passed on to the customer.

Responsibility & Ownership

The responsibility for the goods transfers to the customer upon delivery, except in cases where the products received are damaged or the incorrect products have been delivered by us. Liability for items which are lost or damaged after delivery will belong solely to the customer. Ownership of the products will pass to the customer on delivery of goods.

Promotions

Certain items on our website may be available as part of promotional offers in a sale. We reserve the right to modify, alter, discontinue or terminate such promotions at any time for any reason whatsoever without notice.

Returns

Goods can be returned to us within 14 days of purchase, in their original packaging and in saleable condition, for a full refund or exchange for the following reasons:

• If the product is faulty (an inspection will be carried out)
• If the wrong item has been dispatched
• If you have ordered the wrong item. Please note that as per the UK’s Distance Selling Regulations the cost of return postage is at your own expense.

If you wish to return goods, please email us through our Contact Us page to arrange their return, or telephone us on 01283 533 122.

Please include a note stating your name, address, telephone number and reasons for the return or details of the exchange required. Failure to do this will result in a delay processing your return.

Cancelling your order

Under the UK’s Distance Selling Regulations you have the right to cancel your order within 7 days of purchase for a full refund. To cancel an order you must inform us in writing (by email or post) within 7 days of purchase and return the item(s) to us. Please note that return postage will not be refunded.

Intellectual property

This website, its content and the computer programs behind it are protected by intellectual property rights. We own these intellectual property rights, or they are licensed to us, and we prohibit any activity which would infringe these rights. In particular, you must not copy any text or images from this website except for your own personal use: you must not distribute them in any way. We acknowledge the trade mark rights in trade marks appearing in this website that belong to third parties.

Disclaimer

This site and the materials and products in this site are provided "as is" and without warranties of any kind, whether expressed or implied. To the fullest extent permissible pursuant to applicable law, we disclaim warranties, expressed or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. we do not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. We do not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. The above limitations may not apply to you. Any disclaimers do not apply to consumer purchases.

Limitation of liability

We shall not be liable for any general, special or consequential damages that result from the use of or the inability to use, the materials on this site or the performance of the products. Applicable law may not allow the limitation or exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply in all circumstances.

Customer Service

Should you require further clarification on our terms and conditions or have any comments, questions or complaints please do not hesitate to contact us and we will be happy to assist you further.